Purchase Terms

Where is delivery available?

Delivery is available to any valid address across New Zealand. Residential and rural delivery charges may apply.

If you select the delivery option when you place an order, you will be charged a flat rate delivery fee. However, if the cost to deliver the product to you significantly exceeds the delivery fee (for instance because you are located in a remote area or have placed a special order for large or heavy products), we may contact you to discuss alternative arrangements. This may include cancelling or modifying your order.

How can I place an order?

You can place an order at any time on our website at www.kentdist.co.nz by creating a guest account.

Please refer to our Privacy Policy for information concerning how we collect and use your personal information.

When will my order be ready?

For products that are available at Kent Distributors, your product will be available for collection within 30 minutes from when your order is placed, during our standard business hours.

The delivery of your order may be delayed if an incorrect or incomplete address is provided, personal or payment details require verification for fraud prevention purposes or there are other factors outside of our control.

Delivery timeframes

Unless requested otherwise and once payment is complete we endeavour to ship the day of purchase. Via Courier Post for smaller items and overnight for purchases prior to 4pm, purchases after 4pm will be shipped the following day. Larger items are shipped the same day of purchase prior to 2pm with Toll Translink expect 1-2 days for the South Island and 2-3 days for the North Island, purchases after 2pm will be shipped the following day. We will provide a tracking number for you via email on the day of shipping.

If I select the delivery option, how will my order be delivered?

If you select the delivery option when you place an order, you may provide us with authority to leave the product at your nominated address.

If you do not provide us with authority to leave the product at your nominated address and no one is available to accept delivery, or we are unable to find a safe place to leave the product, we may contact you to arrange an alternative delivery method. This may include re-delivery or collection from your local post office or courier depot.

You acknowledge and agree that any person at your nominated address who accepts delivery is authorised to do so. We (or our courier) may require the person accepting delivery to provide proof of identity and proof of age.

We are not responsible for any loss or damage to a product after delivery has been made or for loss or damage caused by late delivery.

How do I collect my order?

You will be able to collect your order during normal trading hours 8am – 5pm  Monday to Friday

Once your order has been processed, you will receive an email confirmation with a date we expect your order to be ready for collection. We will do our best to ensure your order is ready by this date, however we may experience unexpected delays from time to time. If this occurs, we will contact you using the contact details you provide to us.

It is helpful to have your order confirmation email available. If this information is not available when you collect your order, you will need to provide photo identification or details about your order (including your name and the products) to our store staff and they will locate your order for you.

How long do I have to collect my order?

Once your “click and collect” order is ready for collection from your selected store you will have 30 days to collect your order.

If your order is not collected within 14 days, our store staff will try and contact you using the details you provided when you placed the order.

If your order is not collected within 30 days, we will credit the amount of the order back to the credit / debit card or PayPal account you used when you placed the order.

What happens if my order has been processed but there is no available stock?

We will do our best to ensure that you are notified whether a product is available at the time you place an order. However, if for any reason your product is not available or your order exceeds the maximum allowable quantity we will contact you using the details you entered when you placed the order and offer an alternative to you.

If you select the delivery option when you place an order, we may make multiple deliveries to fulfil your order.

How can I get a refund?

Please refer to our Returns Policy.

How can I pay for my order?

You can pay for your order by credit or debit card (Visa and Mastercard) or PayPal.

We do not charge any additional fees for using any of our payment facilities.

How can I cancel my order?

You can cancel your “click and collect” order at any time by contacting our store store. If you select the delivery option when you place an order, you can cancel your order at any time before your product has been dispatched. When you cancel your order, we will credit the amount of the order back to the card or PayPal account you used when you placed the order.