Returns Policy

At Kent Distributors we are committed to genuine customer service. If you are not happy with a product you have purchased or you have changed your mind, simply return it to us for a refund or exchange.

Conditions of return

To enable Kent Distributors to process your return or exchange, you will need to present a copy of your receipt or other proof of purchase.

If you change your mind concerning a purchase, you will need to return your product within 30 days. Your product must be unused, in its original packaging and in a saleable condition.

Unfortunately we are unable to offer a refund, credit or exchange for specially ordered products (unless the product is not fit for purpose or faulty) or products which have been modified or used contrary to the product’s instructions.

Assessing your return

If your product is faulty, we may need to conduct an assessment to determine the nature and extent of the fault.  This may include sending the product to the manufacturer or their repair agent. Products that are likely to require assessment include electrical item and specially procured items.

We will notify you of the outcome once the assessment has been completed.